faq

FAQ infomation.

Does Qualwell Home sell directly to consumers?

  • No – Qualwell Home only sells to wholesalers and retail customers. Our products are carried by thousands of high-quality wholesalers, retail stores and e-commerce web sites around the world making them easy to find through our retail partners.
  • Does Qualwell Home stocks drop ship?

  • For item number End with “-DS”, they are ISTA 1A drop test packing/Mail packing.
  • For other items, current stocks are not drop ship packing.
  • Please discuss with our Sales Specialists for more details about drop ship packing.
  • How fast will my order ship?

  • The products can be shipped out 14 days after receiving deposit or original L/C. During peak shipping season it may take slightly longer to 21 days to ship orders.
  • What happens of an item is out of stock?

  • Qualwell Home provides product availability information on each product on our site, so you will be able to see the various ship dates on an order. If something is unavailable or out of stock at your requested ship date, please contact with our Sales Specialists to discuss.
  • What forms of payments do you accept?

  • TT30% deposit, balance 70% upon receive copy of shipping documents.
  • Can you send me a catalog?

  • Yes, please email to [email protected] Or speak to one of our Sales Specialists.
  • Are all of your items shown on this website?

  • Yes, all products are available through our online catalog. Please check our new introduction section frequently as we are constantly adding new, fashion forward items.
  • Copyright © 2022 QualWell Home. All rights reserved.