Claims Policy

Please read this text with our claims policy.
  • All claims (damages, shortages, etc.) must be filed within 30 days of receipt of merchandise.
  • Qualwell Home products are predominantly hand crafted and may therefore have slight variations in color, texture, or finish. Minor irregularities may occur and are not considered defects.
  • Report any visible damage to us immediately upon receipt. Please take a photo of the visible damage before opening or unpacking any boxes as this will be very useful in the claims process.
  • Clear details of the claims are provided, including invoice number or PO number, item number, fault/damage quantity, images of the damaged item(s), and brief description of the fault/damage.
  • Our packing is seaworthy safety packing, we are only responsible for the damages caused during transportation from our warehouse to your warehouse, not including delivery to your customers/stores.
  • If Claims are confirmed accepted by Qualwell Home QC dept., choose by customer, Replacement or Debit Note will be arranged accordingly.

All claims must be directed to, and approved by, Qualwell Home Customer Care/QC Department.

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